PRACTICE CHARTER STANDARDS
These are the local
standards set within these practices for the benefit of patients. It is our job
to give you treatment and advice. Following discussion with you, you will receive
the most appropriate care, given by suitably qualified people. No care or treatment
will be given without your informed consent. In the interest of your health it
is important for you to understand all the information given to you. Please ask
questions.
THE
HEALTH CENTRE CHARTER
What We
Will Do For You
- Treat you with courtesy and respect at all times and ensure you will not
be discriminated against on the grounds of sex, race, colour or creed.
- Give you full information on the services we offer.
- Give you the most appropriate care by suitably qualified staff.
- Provide you with emergency care when you need it.
- Refer you for a second opinion when you and your GP agree it is needed.
- Give you access to your health records, subject to any limitations in the
law.
- Keep the contents of your health record confidential.
- Give you a full and prompt reply to any complaints you make about our services.
What You Can Do For Us
- Treat us with courtesy and respect at all times. If any member of staff is
subjected to verbal or physical threats or abuse this will result in the immediate
removal of the patient from the doctors' list.
- Tell us if you are unsure about the treatment we are offering you.
- Use the emergency service only in a genuine medical emergency.
- Ask out-of-hours for a night visit only when medically urgent.
- Ask for a home visit only when the patient is unable to attend the surgery
through illness or infirmity.
- Keep your appointments and let us know as early as possible if you are unable
to. Use one appointment for one problem please.
- Let us know when you change your name, address or telephone number.
- Tell us about any complaints or misunderstandings as soon as possible to
allow us to deal with them.
- Let us know when we have done well.
YOUR COMMENTS AND COMPLAINTS
We are proud of the service we provide and strive to make the best use of the available resources, but are nonetheless pleased to receive your comments.
If you have any complaint about any aspect of the service we provide at the surgery please ask for our complaints practice leaflet or write to the practice manager, who is responsible for dealing with these matters. Our complaints procedure is in line with the national criteria.
OUR
COMPUTER SYSTEM
We are registered
under the Data Protection Act.
Your medical information
is kept completely confidential and it is not possible for outside agencies to
access our computer data. If you would like a copy of all your computer records
please enquire at reception. There is a standard fee payable.
This practice, from
time to time, supplies anonymous medical information for research purposes. Individual
patients cannot be identified in this process.
You
may occasionally be invited to join a clinical study. There is no obligation
for you to take part and no study would take place without your fully informed
consent and written agreement.
Withdrawing
from a study would not prejudice your future care.
CONFIDENTIALITY
We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act.
All staff in the practice are bound to maintain patient confidentiality. Any proven breach of confidentiality will be treated extremely seriously. Confidentiality also extends to family members, therefore medical information relating to you will not be divulged to a family member without your consent.
However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members.
FREEDOM OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
Please speak to reception.
|
